Premium personalized products—crafted to celebrate your individuality with unmatched quality.

Payments are secured with advanced encryption standards such as 256-bit SSL and 2048-bit RSA.

No matter what you buy, we’ll fast‑track it straight to your door at no extra cost—so you can start enjoying your new items in just 1-2 weeks.

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

Jewelry orders are processed and ship within 1-3 business days and shipping time is 2-5 business days. 

WHICH CARRIER DO YOU USE?

We ship all items with UPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country. 

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA (Florida), EU (Amsterdam) factory. 

• USA - Within 2-5 business days
• Canada - Within 4-10 business days
• Europe - Within 2-7 business days
• Australia/NZ - Within 5-15 business days
• Rest of the World - Within 5-20 business days

I DIDN'T RECEIVE MY ORDER

Please email us: hello@blissfulsurprises.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order. 

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient. 

CANCELLATION & EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.

All Metal Art items are final sale due to its a custom-made product and our warehouse won't be able to resell the item to other customers.

Please contact our support team to check if changes or cancellation are possible and give the reason you wish to cancel.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

CAN I REMAKE MY PURCHASE?

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of remaking it, please contact our support team for assistance, explaining your reasons for wanting to remaking it.

We offer a 30-day remake policy from date of purchase.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

We follow a 30-day return policy, which means you have 30 days from the date of delivery to initiate a return.

To qualify for a return, items must be unworn, unused, and in the same condition you received them—complete with tags and original packaging. Please include your receipt or proof of purchase.

To begin a return, email us at hello@blissfulsurprises.com.

If your request is approved, we’ll send you a prepaid return shipping label and detailed instructions on how and where to ship your package. Returns sent without prior authorization cannot be accepted. If you have any further questions about returns, feel free to contact us.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@blissfulsurprises.com

Our round‑the‑clock support ensures you always have guided help whenever you need it.